At Medwin Pharmacy, located at 22 Gillygate, York YO31 7EQ, UK, we are committed to protecting the privacy and security of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws.

1. Information We Collect

We may collect the following types of personal data:

1.1 Personal Information

  • Name, date of birth, and contact details (phone number, email, address).
  • NHS number (if applicable) for prescription services.
  • Medical history, allergies, and current medications for healthcare consultations.

1.2 Payment Information

  • Payment card details (processed securely through third-party payment providers).
  • Billing and transaction details for purchases.

1.3 Website & Online Data

  • IP address, device type, and browser information when you visit our website.
  • Cookies and usage data for website analytics and service improvements.

2. How We Use Your Information

We collect and process your data for the following purposes:

✔ Providing Pharmacy Services – Dispensing medications, offering health consultations, and administering vaccinations.
✔ Legal & Regulatory Compliance – Fulfilling obligations under UK healthcare and pharmacy laws.
✔ Customer Support & Communications – Responding to inquiries, booking appointments, and providing healthcare advice.
✔ Improving Our Services – Using feedback and website analytics to enhance user experience.
✔ Marketing (With Consent) – Sending promotional offers or updates related to our services. You can opt out anytime.

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information in the following situations:

🔹 With Healthcare Providers & NHS – To process prescriptions, referrals, and medical treatments.
🔹 With Third-Party Service Providers – Payment processors, IT support, and regulatory compliance firms.
🔹 When Required by Law – To comply with legal obligations or government authorities.

4. Data Security & Protection

We take appropriate measures to protect your personal information, including:
🔒 Secure storage of electronic and physical records.
🔒 Restricted access to personal data for authorized personnel only.
🔒 Encrypted online transactions and compliance with NHS data security standards.

5. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

✅ Access Your Data – Request a copy of the personal information we hold.
✅ Correct Inaccurate Data – Update or amend your personal details.
✅ Request Deletion – Ask us to delete your personal data where legally permissible.
✅ Withdraw Consent – Opt out of marketing communications at any time.
✅ Data Portability – Request transfer of your data to another healthcare provider.

To exercise these rights, contact us using the details below.

6. Cookies & Online Tracking

Our website uses cookies to enhance user experience. By using our site, you consent to our cookie policy. You can modify your browser settings to decline cookies if preferred.

7. Retention of Data

We retain personal data only for as long as necessary to fulfill legal, regulatory, and healthcare obligations. After this period, your information will be securely deleted or anonymized.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

📍Medwin Pharmacy
📍 22 Gillygate, York YO31 7EQ, UK
📞 01904 642557
📧 pharmacy.fqn87@nhs.net